Chapter 5 Service
Types of Service Available
98
Types of Service Available
If your power supply fails w ithin one year of original purchase, Agilent
Technoliges Inc. will repair or replace it free of charge. If your unit fails after
your one year warranty expires, A gil ent will repair or replace it as a very
competitive price. Agilent will make the decision locally whether to repair or
replace your unit.
Standard Repair Service (worldwide)
Contact yo ur nearest Agilent Service Center. They will arrange to have your
power supply repaired or replaced.
Express Exchange (U.S.A. only)
You can recei ve a r eplacement Agi lent E3633A or E3634A via overnight
shipment for low downtime.
1 Call 1-800-258-5165 and ask for ‘‘Express Exchange.’’
• You will be asked for your shipping address and a credit card number to
guarantee return of your failed power suppl y.
• If you do not return yo ur failed power sup ply withi n 45 days , your credit
card will be billed for a new Agilent E3633A or E3634A.
• If you choose not to supply a credit card number, you will be asked to send
your failed unit to a designate d Agilent Service Center. After the failed unit
is received, Agilent will send your replacement unit.
2 Agilent will immediately send a replacement Agilent E3633A or
E3634A to you via overnight shipm ent.
• The replacement unit will h ave a different serial number than your failed
unit.
• If you can not ac cept a new serial number for the replacement unit, use the
Standard Repair Service option described above.
• If your fail ed unit was ‘‘in- warr anty,’’ your replacement unit continu es the
original one year warranty period. You will not be billed for the replacement
unit as long as the failed unit is received by Agilent.
• If your one year warranty has expired, Agi lent will bill you for the Agilent
E3633A or E3634A exchange price - less than a new unit price. Agilent
warrants exchange uni ts against defects for 90 days.
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