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Aidcall Touchsafe Pro User Manual

Aidcall Touchsafe Pro
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DocNo.FM5505issueDPage1
Touchsafe®Pro
WirelessNursecallSystem
_________________________________________________________________________________________________
DisplayPanelV3.00a
UserGuide
Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
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Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
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Aidcall Touchsafe Pro Specifications

General IconGeneral
Display TypeTFT LCD
Operating SystemAndroid
Power Supply12V DC
Touch TechnologyCapacitive
ConnectivityWi-Fi
Operating Temperature0°C to 40°C
MountingWall mount
ProcessorQuad-core
IP RatingIP65
PortsUSB

Summary

Safety Instructions

Regulatory Information

Maintenance and Care

Monthly Maintenance

Regular cleaning and checking for physical damage of display panels.

Annual Maintenance

Battery testing, system checks, and replacements for optimal performance.

Display Panel Options

Display Panel Features

Power LED Indicator

Shows mains supply status and battery operation.

Alarm Sounder Function

Provides audible alerts for calls and system events with adjustable volume.

Main Screen Overview

Day Clock Display

Assists residents in identifying the time of day and current date.

Comms Indicator Status

Shows network communication status (OK, Fail, Panel Missing).

System Configuration

Edit Details Function

Allows editing of client and room information, and associating devices with zones.

Panel Settings Configuration

Configure screen saver, volume, timeouts, and audio settings for the panel.

Staff ID Assignment

Assign names to staff for IDs used in system logs.

Change Password Procedure

Allows users to change passwords for different access levels.

Night Mode Configuration

Set panel operation modes for different times of day and night.

Zone Routing Setup

Configure display of zone-specific calls during day and night.

Common Calls Configuration

Set display preferences for common call types during day and night.

Telecare Device Setup

Add or delete Telecare devices, linking them to call points.

System Log Viewing

View recorded system events, filtered by date and event type.

Zoned Pager Setup

Configure pager IDs for specific call types within zones.

Common Pager Setup

Configure pager IDs for common call types across all zones.

Date and Time Synchronization

Set panel date, time, and timezone, with automatic daylight saving.

Copy Data Utility

Transfer panel settings and logs via USB for backup or replication.

GSM Modem Configuration

Enable remote diagnostics and telephone support via GSM modem.

Nurse Call Functionality

Nurse Call Display

Visual and audio indication of an incoming Nurse Call on the panel.

Accepting a Nurse Call

Silencing the alarm and notifying other panels that the call is being handled.

Cancelling a Nurse Call

Process for cancelling a Nurse Call at the call point.

View Client Notes and Accept Call

View Client Notes

Accessing specific client information displayed on the call banner.

Accept Call Action

Acknowledging and silencing an active call, changing banner to purple.

Nurse Present Notification

Nurse Present Display

Visual indication on the panel when a nurse is present at a call point.

Accept Nurse Present

Acknowledging the 'Nurse Present' status.

Cancel Nurse Present

Procedure to cancel the 'Nurse Present' status at the call point.

Assistance Call Functionality

Assistance Call Display

Visual and audio indication of an Assistance Call on the panel.

Accept Assistance Call

Silencing the alarm and notifying other panels about the Assistance Call.

Cancel Assistance Call

Process for cancelling an Assistance Call at the call point.

Emergency Call Procedure

Emergency Call Display

Visual indication of an Emergency Call on the panel.

Emergency Call Limitations

Cannot be accepted or silenced from the panel.

Cancel Emergency Call

Procedure to cancel an Emergency Call at the call point.

Cardiac Call Procedure

Cardiac Call Display

Visual indication of a Cardiac Call on the panel.

Cardiac Call Limitations

Cannot be accepted or silenced from the panel.

Cancel Cardiac Call

Procedure to cancel a Cardiac Call at the call point.

WC Call Functionality

WC Call Display

Visual indication of a WC Call on the panel.

Accept WC Call

Silencing the alarm and notifying other panels about the WC Call.

Cancel WC Call

Process for cancelling a WC Call at the call point.

Bed To Be Cleaned Status

Bed To Be Cleaned Display

Visual indication on the panel when a bed requires cleaning.

Update Bed Status

Procedure to change bed status after cleaning or occupancy.

Call Point Removal Alert

Call Point Removed Display

Alert on the panel when a call point is unclipped from its bracket.

Accept Call Point Removed

Silencing the alert and notifying other panels about the removal.

Cancel Call Point Removed

Procedure to cancel the call point removed alert.

Tamper Alert Procedure

Tamper Alert Display

Alert on the panel when a Pear Push or accessory lead is unplugged.

Accept Tamper Alert

Silencing the alert and notifying other panels about the tamper.

Cancel Tamper Alert

Procedure to cancel the tamper alert.

Device Status Alerts

Device Status Display

Alert for low batteries in call points, pendants, etc.

Low Battery Warning Actions

Action required for low battery warnings and critical alerts.

Please Test Alert

Please Test Display

Alert indicating a radio device has not signaled for a test.

Cancel Please Test Alert

Procedure to cancel the 'Please Test' alert after rectifying the issue.

Pullcord Call Functionality

Pullcord Call Display

Visual indication of a Pullcord call on the panel.

Pullcord Call Types

Note on banner colors for different pullcord call types.

Cancel Pullcord Call

Procedure to cancel a Pullcord call at the call point.

Pullcord WC Call

Pullcord WC Call Display

Visual indication of a Pullcord WC call on the panel.

Accept Pullcord WC Call

Silencing the alarm and notifying other panels about the Pullcord WC Call.

Cancel Pullcord WC Call

Procedure to cancel a Pullcord WC call at the call point.

Pendant Call Procedure

Pendant Call Display

Visual indication of a Pendant call on the panel.

Accept Pendant Call

Silencing the alarm and notifying other panels about the Pendant call.

Cancel Pendant Call

Procedure to cancel a Pendant call using the pendant button.

Telecare Device Alerts

Telecare Device List

Overview of available Telecare devices for monitoring.

Enuresis Sensor Alert Display

Visual indication of an Enuresis sensor activation on the panel.

Telecare Battery Warning

Guidance on replacing batteries for Telecare devices.

Door Open Alarm

Door Open Alarm Display

Visual indication when a monitored door is opened.

Cancel Door Open Alarm

Procedure to cancel a Door Open alarm at the door monitor.

Emergency Call from Door

Handling of emergency calls originating from door monitors.

Door Override Alert

Door Override Display

Visual indication when a door monitor is in override mode.

Door Override Alert Settings

Options to disable or set repeat intervals for door override alerts.

Fixed Reminders

Fixed Reminders Display

Visual indication of scheduled fixed reminders, e.g., medication.

Cancel Fixed Reminder

Procedure to cancel a fixed reminder at the call point.

Variable Reminders

Variable Reminders Display

Visual indication of reminders that repeat based on cancellation time.

Cancel Variable Reminder

Procedure to cancel a variable reminder at the call point.

Map Screen Navigation

Call Location on Map

Visual representation of call point locations on a building map.

Doors Screen Status

Door Monitor States

Displays status of door monitors: Open/Closed, Active/Override.

System Log Access (Doors)

Accessing the system log via the List button for door monitor activity.

Beds Screen Status

Bed Status Prioritization

List of beds prioritized by 'To Be Cleaned', 'Available', and 'Occupied'.

Update Bed Status

Procedure to change bed status after cleaning or occupancy.

Multiple Calls Screen Handling

Call Priority Display

Stacking of calls based on priority (Cardiac, Emergency, etc.).

Mute All Function

Silencing all alarm sounders temporarily.

Navigate Multiple Calls

Using 'Previous'/'Next' buttons to navigate multiple calls.

Push Notifications Feature

Push Notification Requirements

Software and app needed for mobile alerts.

Push Notification Events

System events that can trigger mobile notifications.

Push Notification Error Handling

Handling errors when the PC server is not running.