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FOR PROPER USE OF THIS STATION
Troubleshooting
If issues with the station occur, refer to the following information to determine whether the issue can be corrected by the suggested
testing and solutions. For further help and assistance, contact your installer or service provider.
Problem Cause Solution Page
The screen is black. The monitor is off in standby mode. The monitor turns on by touching the
screen.
6
The screen is white or displaying white
vertical lines or rings.
The lens of the door station is in direct
sunlight or another bright light source.
(This is not a malfunction.)
Install the door station in a location
where it is not pointing direct sunlight.
_
The screen is too dark or too bright,
and it is diffi cult to view.
The screen brightness may be
incorrectly set.
Adjust the screen brightness. 20, 29
The ringtone from the door station
does not sound.
The ringtone volume is set to "0". Adjust the ringtone volume. 30
Communication cannot be heard even
if
is tapped.
The receiving volume is set to "1". Adjust the receiving volume during
communication.
20
Communication is interrupted, or it
becomes a one-way conversation.
Loud sounds around the station or the
door station.
Because of auto-voice actuation, audio
may be interrupted when a surrounding
sound is loud. In that case, enable the
touch-to-talk method.
21
The other party cannot hear your
voice at all (but can hear the other
party's voice).
The touch-to-talk is selected. When using touch-to-talk, the visitor can
only hear incoming audio if the user is
tapping
.
21
The station has a black screen and
does not respond to touch.
The power may be off. Contact your installer or service
technician.
_
The status LED is fl ashing during
standby.
There may be recordings that have not
been played or notifi cations that have
not been confi rmed.
Check the related page in addition to the
indication patterns of the status LED.
5
Recording is not possible. A memory card that cannot be used on
the station is installed.
Install a microSDHC card complying with
the SD standard.
8
There is a damage or dirt on the
microSDHC card.
Replace the microSDHC card. 8
A notice of fi rmware confi rmation
failure is shown in the notifi cation list.
A network error has occurred (e.g.
router power-off, external network
error).
Confi rm the network settings and the
equipment used.
_
• The video image may distort when door release is activated. This is not a station malfunction.
• If you resume playing a recording after a pause, only the video will start playing and the audio will not be played.
• If door release operation or option is performed during communication with the door station, noise will be produced at the door
station. This is not a malfunction.
• If there is a system malfunction, contact a qualifi ed technician for service.
Technical precautions
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