21
During a conversation
3
Other
3.1
Placing an outside call on hold (parking)
• Recover the correspondent on hold
3.2
Calling a second person during a conversation
3.3
Switching between calls (Broker call)
You are connected
Hold call
your call is placed on hold
Your caller hears on-hold music until you answer the call
Retrieve call
You are back on the call with your caller
You are connected.
New call
Calling a second person during a conversation
Call
the first call is on hold
You are in communication with a first correspondent
A second correspondent is on hold
Select the caller on hold
Retrieve call
First call is automatically placed on hold
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