Contacting your administrator (Technical support) 92
Hardware model 92
Phone auto test 93
Access to administrator configuration 93
ACD: Agent set/ Supervisor station 94
Agent set 94
Open an agent session (login) Agent set 94
ACD application welcome screen Agent set 94
The four operating statuses of the agent set 94
Changing the operating status of the set Agent set 95
Modifying your personal code Agent set 95
Integrating another group/leaving a group Agent set 95
Close the agent session (logout) Agent set 95
Supervisor station 95
Supervising group mailboxes Supervisor station 95
Accessories 96
List of accessories 96
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 98
External ringing interface module (MWS 3GV28050AA) 100
Wall mounting kit 102
Connect a 3 pole jack headset 105
Alcatel-Lucent Enterprise Application Partner Program 106
Technical specifications 107
Ordering information 110
Guarantee and clauses 112
Safety Instructions 112
Regulatory Statements 113
Quick guide 114
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