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Hardware Warranty and Software License
Product warranty
Thank you for purchasing our Product. From here on, the term "Product" shall mean the tool K-
TAG. This warranty does not cover the K-Suite software provided with the Product.
Alientech Srl warrants to the original purchaser that the hardware of the Product shall be free
from defects in assembly, or defect that can be otherwise attributable to Alientech Srl, for a period
of two (2) years from the date of purchase, provided that the hardware is used in accordance
with the instructions provided in this guide and the Operating Manuals integrated into the K-Suite
software.
To enable the warranty, you must register the tool as described in the section Tool
registration (page 15).
You shall report to Alientech Srl, on pain of forfeiture of the Product warranty, any hardware
defects covered under warranty within 15 (fifteen) days from their discovery, by registered mail
with acknowledgment of receipt or by certified e-mail, stating the reasons of your complaint.
You may ask Alientech Srl, at your own choice, the repair or replacement of the Product
purchased, unless the solution you propose is impossible or too onerous.
Alientech Srl shall repair or replace the Product within a reasonable time and without causing you
significant inconvenience.
If repair or replacement are impossible or too onerous, or Alientech Srl has failed to accomplish
the repair or replacement within a reasonable time, or has caused you significant inconvenience,
you can ask for an adequate price reduction or rescission of the purchase contract and refund of
your money.
Under no circumstances will the amount reimbursed be higher than that paid for the purchase of
the product.
A minor defect shall not give you, under any circumstances, right to cancel the purchase contract.
In case of repair or replacement of the Product, the Warranty Period shall not be extended.
Without derogating from the foregoing, Alientech Srl, its subsidiaries and affiliates shall under
no circumstances be liable to the user for any loss, damage, claim or cost of any kind, including
any special, indirect, incidental or consequential damages or loss of profits or earnings, resulting
from the interruption of your business, personal injury or breach of duty of care, or third-party
claims, even if a representative of Alientech Srl has been advised of the possibility of such loss,
damage, claim or cost.
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