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Version 1.01
Troubleshooting
Before requesting services, read this section if you experience difficulty in operating the KESSv2
tool and follow the recommended procedures.
The K-Suite software does not recognize
the tool
If the red LED is not lit, check that the tool
is correctly connected to your computer
with the supplied USB cable.
Make sure that the USB cable is not
damaged, and if possible try again using
another suitable USB cable.
Use the USB cable supplied in the standard
kit to connect the tool to the computer. We
do not recommend using extension cords or
other USB cables. In case you need to use a
USB cable other than that supplied in the
standard kit, make sure to use a shielded
USB cable. USB cables not supplied by
Alientech Srl may cause problems.
If the problem persists, contact the Technical
Support Service.
How to check the serial number of your
tool
The serial number can be read on the label
with the bar code located on the underside
of the tool.
As an alternative, connect the tool to your
computer, start the K-Suite and click on
Info in the main screen of the software.
Connect the tool to your computer, click
on the Info button in the main screen of
the K-Suite software and select LOG to get
the file with the last 32 activities
performed by the tool.
You forgot your Customer Code
Connect the tool to your computer, start
the K-Suite and click on the Info button in
the main screen of the software.
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