You forgot your password to access to
the Alientech Data Bank
You have to ask for a new password
directly from the main page of the
Alientech Data Bank by clicking on » Forgot
your password? Click here! «. A new
password will be sent by e-mail at the
address stored in the Data Bank, provided
during the registration of the tool.
Note: Alientech Srl does not know the
password you set to access to Alientech
Data Bank. In case of need you will be
provided with a new password.
The Operating Manuals are not
displayed correctly
Make sure that the K-Suite software is
compatible with your operating system
(see section Specifications – page 42).
Make sure that the Active-X controls of
Internet Explorer browser are enabled and
set correctly.
Make sure you have downloaded the latest
version of the Operating Manuals from the
Help button on the main page of the K-
Suite software.
The Operating Manuals are not
available from the Help button, nor are
displayed automatically when launching
the Communication Family
Make sure you have downloaded all the
Operating Manuals from the Help button
on the main page of the K-Suite software.
The K-Suite software does not function
properly
Make sure you have downloaded the
Windows®.NET Framework 3.5 update.
Restart the K-Suite software installation
(see section Installing the K-Suite software
– page 14).
If the problem persists, contact the Technical
Support Service.
Some of the Families you are entitled,
are displayed with a gray background
and are not enabled
Re-launch the K-Suite software without
pressing SKIP on the main window.
If you have a subscription, check that it has
not expired and that the Family belongs to
the package purchased, otherwise put in
contact with your sales rep.
Il the K-Suite software is updated, the
subscription is valid, and the Family is
included in the package purchased, contact
the Technical Support Service.
To Next Page
Loading...