Rockwell Automation Publication 2080-UM002K-EN-E - March 2019 315
Troubleshooting Appendix E
Calling Rockwell
Automation for Assistance
If you need to contact Rockwell Automation or local distributor for assistance, it
is helpful to obtain the following (prior to calling):
• controller type, series letter, revision letter, and firmware (FRN) number of
the controller
• controller indicator status
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