Allworx 9224 - 4.12 Park

Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 17
www.allworx.com
Version: L Revised: October 11, 2018
To retrieve the call:
• Held calls: press the flashing PFK.
• Parked calls: dial the Parking Orbit number.
4.12 Park
Press the PARK button to place the active call into a Parking Orbit or displays a list of currently parked
calls (including the number of the parked caller, the parked call orbit number, and the duration of the
parked call). Users may select a call from the list to retrieve the parked call.If there are no active calls on
the handset, the LCD screen displays No Calls Parked. The Allworx Server Administrator defines the
maximum wait time of parked calls and the subsequent routing. If the Allworx Server Administrator
enables the Music on Hold feature, callers on hold hear music. When parking a call:
If a user parks a Shared Call Appearance call and the Park timeout setting for the system is set to ring
back to the handset that parked the call, the parked call rings back only to the handset that parked it.
It does not ring all handsets in the Shared Call Appearance. The Shared Call Appearance PFK light goes
out and the call is no longer on the Shared Call Appearance. Using the Call Forwarding option on a
phone does not forward Shared Call Appearance calls.
Server Setting Hold Button Behavior
Hold Calls/Park Lines*
• Call Appearance PFK - places the call on hold. Pressing the Hold button for more than
two seconds places the call into a Parking Orbit.
• Line Appearance PFK - the phone places the call into a Parking Orbit. Pressing the Hold
button for more than two seconds places the call into a private hold.
Hold then Park*
• Call Appearance PFK - places the call on hold. Pressing the Hold button for more than
two seconds places the call into a Parking Orbit.
• Line Appearance PFK - the phone places the call into a Parking Orbit. Pressing the Hold
button for more than two seconds places the call into a private hold.
Park then Hold*
• Call Appearance PFK - places the call into a Parking Orbit. Pressing the Hold button for
more than two seconds places the call into a private hold.
• Line Appearance PFK - the phone places the call into a Parking Orbit. Pressing the Hold
button for more than two seconds places the call into a private hold.
* The Call Appearance PFK for the held call blinks green until the user picks up the call again.
Park Condition Description
Call Appearance Resembles a system-wide hold. Any phone with can retrieve the call.
Line Appearance
Resembles a system-wide hold. Any phone with a Line Appearance PFK assigned to the
same outside line can retrieve the call.
Hold Screen
Press the PARK button to park the currently displayed call. This parks the call without
retrieving it from Hold. The HOLD button flashes red.