Allworx 9224 - Active Calls; Shared Hold; Privacy Hold; Bridged Hold

Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 31
www.allworx.com
Version: L Revised: October 11, 2018
5.7.6 Active Calls
An active inbound call on a Shared Call Appearance line (or connecting an outbound call), renders the
line unavailable to all other phones using the Shared Call Appearance.
While there is an active call on a Shared Call Appearance, other users of the Shared Call Appearance
can view the Caller ID information of each party by pressing the phone INFO button, and then the red
PFK of the in use Shared Call Appearance line.
5.7.7 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the HOLD key. The LED flashes
slow, green on all phones of the Shared Call Appearance; this includes the phone used to place the call
on hold. Handsets that are a part of the Shared Call Appearance can retrieve the phone call put on
hold. When using this hold type, the system delivers Hold Reminders to all phones in the Shared Call
Appearance per the individual phone settings. If no one picks up the held call, all phones receive a
notification per the individual HOLD reminder settings.
5.7.8 Privacy Hold
A call on Privacy Hold is only retrievable by the handset that places the call on hold. To place the call
on “privacy” hold, press the HOLD button twice quickly. The phone has a slow, alternating green and
red LED. All other phones in the Shared Call Appearance have a solid red LED for the Shared Call
Appearance line. If the user does not pick up the call, the phone receives a notification per the phone
HOLD reminder settings.
5.7.9 Bridged Hold
A Bridged Hold places a Shared Call Appearance call on hold and is retrievable by a second designated
handset that is part of the Shared Call Appearance. Place an intercom call to the handset within the
same Shared Call Appearance. This bridges the hold to the second handset automatically, and enables
the second handset to resume the held call by selecting the flashing Shared Call Appearance PFK. If
neither party resumes the call, the handset placing the call on hold receives a notification per the
individual HOLD reminder settings.
5.7.10 Park
If a user parks a Shared Call Appearance call and the Park timeout setting for the system is set to ring
back to the handset that parked the call, the parked call rings back only to the handset that parked it.
It does not ring all handsets in the Shared Call Appearance. The Shared Call Appearance PFK light goes
out and the call is no longer on the Shared Call Appearance.
Users can press the Parking Orbit PFK (if available) to monitor any accessible parking orbit. This also
enables users to monitor the local parking orbits of a remote server in a multi-site environment.