Allworx 9224 - Phone LED Indicators; Outbound Calls; Inbound Calls; Ringing Call Pickup

Allworx Phone Model 9224 User Guide
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Version: L Revised: October 11, 2018
5.7.2 Phone LED Indicators
5.7.3 Outbound Calls
To seize a line locally for outbound calls, the press an idle Shared Call Appearance PFK and the PFK LED
changes to solid green. Listen for the dial tone, and place the outbound call. If the PFK LED is solid red,
the line is in use “remotely” on another assigned handset of the same Shared Call Appearance.
5.7.4 Inbound Calls
A ringing inbound call on a Shared Call Appearance causes the PFK to flash fast green on all handsets
sharing the Shared Call Appearance. Any user of a phone with that Shared Call Appearance can answer
the inbound call.
5.7.5 Ringing Call Pickup
Handsets that do not share the Shared Call Appearance can pick up ringing calls on a Shared Call
Appearance line. Once another call appearance picks up a call, the shared call appearance returns to its
idle state.
If a phone outside the Shared Call Appearance group picks up a call, the call is no longer a part of that
Shared Call Appearance, i.e., a non-Shared Call Appearance phone picks up a call and places it on hold,
it is a “normal” hold and not one of the Shared Call Appearance hold types.
Color State Description
Off Idle No available calls on the Shared Call Appearance line. Users can access
the PFK for Line Seizure.
Solid Green In Use
Locally
The handset “owns” the Shared Call Appearance line. For Line Seizure,
dial tone is present and dialing can commence.
Fast Flashing Green Ringing An inbound call to the Shared Call Appearance is occurring. All parties
indicate ringing on the same Shared Call Appearance line.
Fast Flashing Red Ringing An inbound call to the Shared Call Appearance is occurring on a
handset set to Do Not Disturb (DND). User can answer call.
Slow Flashing Green On-hold Active call is on-hold (locally or remotely). Any Shared Call Appearance
participant can retrieve the call.
Slow Alternating
Green and Red
Privacy or
Bridged Hold
Active call is on-hold privately, and only the handset that held the call or
a bridged call can retrieve the call
Solid Red In Use
Remotely
The Shared Call Appearance line is in-use by a remote handset. Pressing
INFO and then the PFK shows who owns the Shared Call Appearance
line. The Shared Call Appearance line releases:
• when pressing the Shared Call Appearance PFK again on the phone
that seized it; or
• completing an active call on the Shared Call Appearance line.