Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 29
www.allworx.com
Version: L Revised: October 11, 2018
1. Press and release the PFK. The busy reasons display.
2. Use the UP / DOWN and SELECT scroll keys to select the busy reason. The ACD Appearance PFK
blinks red while in the busy state.
To leave the busy state and resume taking calls, tap the PFK.
To check the queues an agent logs into (agent must log in to at least one queue):
1. Press and hold the PFK for five seconds. The ACD queue list displays.
2. Press the Cancel soft key to dismiss the screen.
5.7 Shared Call Appearance
Shared Call Appearances enables handling a set of one or more appearances by the system as a single
appearance shared across multiple handsets. This enables all handsets in the Shared Appearance to
have common access to calls and call operations within the group of handsets. For example, an
incoming call can ring on all handsets using the appearance, have one user answer the call and place
the call on hold, and then another user retrieves the call.
Shared Call Appearances support three distinct types of hold behavior:
• Shared Hold - any handset using the Shared Call Appearance can retrieve the call on hold.
• Privacy Hold - only the handset that placed the call on hold can retrieve the call.
• Bridged Hold - the handset that placed the call on hold and one other handset that has the
same Shared Call Appearance can retrieve the call. Users initiate a Bridged Hold by placing an
Intercom call to the second party while the original call is active.
5.7.1 Call Routes
After creating Shared Call Appearance, it is selectable as a destination in any extension call route.
The Allworx server software does not support including a call on a shared hold in phone-hosted
conferences.
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