Allworx 9224 - 5.8 Allworx Message Center

Allworx Phone Model 9224 User Guide
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www.allworx.com
Version: L Revised: October 11, 2018
5.8 Allworx Message Center
The Allworx Message Center provides unified messaging for Allworx users. The Allworx administrator
configures the access and management of voicemail messages. When a new voicemail message is
available, the 9224 phone displays the number of new messages on the LCD screen, and the Messages
function button lights red.
The 9224 IP phone can also monitor another mailbox for messages, if the Allworx Server Administrator
assigns the PFK. If a message is available in the monitored mailbox, the Messages PFK lights solid red.
The Allworx user can log into the monitored mailbox using the extension number and Allworx PIN
assigned to the monitored mailbox.
• Visual Message Center - list of messages for the extension and uses navigation keys for
scrolling and/or soft keys for managing the voicemail message.
• Audio Message Center - audio menus to manage the voicemail messages and settings. The
Allworx system plays the default language in the Audio Message Center, regardless of the
outside line or call appearance used to access the account. If the Allworx Server Administrator
configured the Allworx server with the Multiple Language Pack feature, users can press ## to
play the Message Center prompts in a language other than English, when prompted.
Users can perform the following tasks within the Message Center:
To access the Visual Message Center:
1. Press the Messages function button or the Messages PFK on the handset, and when prompted,
enter the phone extension and press the phone OK soft key.
2. Enter the Allworx user PIN using the keypad and press the phone OK soft key. A list of voicemail
messages displays on the LED screen. Contact the Allworx administrator for the PIN information.
3. Use the up/down arrow keys on the right of the display to highlight the message. Press the
Select button ( ) to select the message. The message begins to play automatically.
Visual Message Center Audio Message Center
Listen to new or saved voicemails. Listen to new or saved voicemails.
Send a message to another user. Send a message to another user.
Change presence setting.
Change name recording.
Manage message greetings.
Change password (or PIN).
Note:
The Allworx Server Administrator may change the function of the MESSAGES button so pressing it
immediately calls the Audio Message Center making the Visual Message Center unavailable.