Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 27
www.allworx.com
Version: L Revised: October 11, 2018
3. Select the ACD queue - skip this step if there is only one ACD queue assigned to the agent. Use
the phone’s select, scroll, and soft key buttons to select queue(s).
4. Enter the assigned Allworx PIN. Use the dial pad and soft key buttons to enter and edit the PIN.
The ACD Appearance PFK LED turns off when the logged in agent is ready to receive calls. The
PFK is amber when the queue is idle and the logged in agent is the only available agent.
If an agents logs onto a second phone, then the Allworx system logs the agent off the first
phone, and this screen displays:
The ACD Appearance of the next available agent’s phone receives the call in an ACD queue.
1. Answer the call using one of the options in the following table. The phone displays Inbound
Call and the caller ID. If the logged-in agent receives calls from more than one ACD queue, then
the queue description displays.
Hands-free mode Press the PFK or SPEAKER function button.
Regular mode Use the handset or headset, and then press the PFK.
441x
a
Dial 441x, where x equals the last digit is the queue number (0-9).
Interact Professional Use the Call Queue tab to answer the call.
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