39
The two most common issues we hear is “no video picture on the TV screen” and “my Wi-Fi
has no Internet connection.”
» Make sure that your TV and set-top box are both powered on, and that your remote is set to the
appropriate input source using your input button.
» Ensure that the cables are connected correctly and hand-tighten any loose connections. Tune to a
favorite channel included in your package to verify your setup is working.
» Make sure your Internet gateway has power to it.
» Try doing a hard reboot of your Internet gateway. Unplug the power cord, wait 30 seconds, and
then plug the power cord back in. Wait 2-5 minutes for the Internet indicator to turn on.
Keep this information handy if you need to contact us:
Equipment Locations Input
DVR Box __________________________________________________________________
HD Box 1__________________________________________________________________
HD Box 2__________________________________________________________________
HD Box 3__________________________________________________________________
HD Box 4__________________________________________________________________
Gateway_________________________________________________________________
ONT: o inside o outside
TROUBLESHOOTING, TIPS AND ADVICE
We are here to help and want you to be completely satisfied with your service. If you have questions
or need more information, please visit us at altafiber.com/support, via SMS at
513.301.2093 or call us at 513.565.9890.
Think you may be involved in an outage? Visit altafiber.com/outage-search to check status
for your address.
ACCOUNT SUPPORT - Troubleshooting, Tips and Advice
To Next Page
Loading...
