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ACCOUNT SUPPORT – Help when you need it
¨ All televisions and remotes are set up and working
¨ I provided printed copies of your channel lineup and remote instructions
I demonstrated the following product features and functionality:
FIOPTICS+ TV
¨ Channel Guide, Menus and Settings
¨ DVR or Whole Home DVR: how to set up a recording or series of recordings
¨ Parental Controls: how to set password; how to block/unblock a program
¨ Favorites: set up and access
¨ Video On Demand: how to access and view tutorial videos; how to order programming
FIOPTICS INTERNET
¨ Internet confirmed working by launching browser window and connecting
¨ altafiber.net set as home page for ease of account and email access
¨ Email on my device (laptop/pc) set up and working properly (upon request)
¨ Premier Internet services demonstrated
¨ Technician connected Internet compatible devices (per customer request)
¨ Wireless networking working and technician explained username and password
HOME PHONE
¨ Able to make and receive calls
¨ Voicemail: how to check messages and set up greeting
¨ Calling features (including Call Waiting and Caller ID) working properly
¨ Battery Backup explained (if applicable)
¨ Clean-up and trash removal upon install completion
¨ Customer declined demonstration of above service features. Customer Initial Here: __________
Technician Signature
Technician Name _____________________________________________________________
Installation Date______________________________________________________________
YOUR INSTALLATION
YOUR INSTALLATION
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