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15 Troubleshooting
Vacuum Cleaner
will not turn on
Ensure the plug is properly plugged into the power point and
switched on at the power point.
Check that there is power at the power point. Use a table lamp or
other appliance to check.
Press the On/Off switch on the Vacuum cleaner
Motor thermostat has tripped – Refer to “Overheating / Stopping” in
the table below.
Noisy operation
Clean the Filters and empty the Dust Canister
Check for partial blockages and unblock them.
Suction Not
Strong
Clean or replace the Filters and empty the Dust Canister.
Check for blockages and unblock them.
Ensure the flexible hose has been reconnected properly to the floor
head.
Ensure the dust canister is fitted correctly.
Over-heating /
Stopping
Clean or replace the Filters, empty the Dust Canister, check for
blockages and unblock then allow it to cool for up to an hour before
trying to restart.
Dust escaping
from Dust
Canister
Empty dust canister.
Ensure the dust canister is fitted correctly.
Ensure the Hoses are connected properly.
Ensure Filters are connected properly.
Ensure Filters are clean and not blocked.
Static Shock
In some rare instances, one or two users may feel an electric
discharge when touching or using the vacuum cleaner during or
after use. This is a well-known phenomenon of Static Electricity
discharge that happens mostly when the user vacuums a synthetic
fibre carpet or other synthetic surfaces. It can also be more
prevalent in dry and cool environments. Although the feeling of
Static Electricity can be unpleasant for the user, it is not dangerous
and is not a fault of the vacuum cleaner. If this static discharge is a
problem for the user, the user could try wearing insulating footwear
during vacuuming (i.e., rubber or leather soles), or increase the
humidity / heat level in the surrounding environment or both.
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