13 SUPPORT AND REPAIR AquaLab
13 Support and Repair
Note: If you purchased your AquaLab from one of our international
distributors, please contact them. They will be able to provide you
with local support and service.
When encountering problems with your AquaLab (that you unable
to resolve with the help of this manual), please contact Decagon Cus-
tomer Support at support@aqualab.com, 509-332-5601 or fax us at
509-332-5158. Please have the serial number and model of the in-
strument ready.
AquaLab annual calibration is available. For details on sending your
AquaLab to Decagon or your distributor in for calibration, contact
us by phone or email at support@Aqualab.com.
All AquaLabs returning to Decagon for servicing must be accom-
panied with a Return Material Authorization (RMA) number. Prior
to shipping the instrument, please contact a Decagon customer sup-
port representative to obtain an RMA.
Shipping Directions
The following steps will help to ensure the safe shipping and pro-
cessing of your AquaLab.
1. Ship your AquaLab in its original cardboard box with suspen-
sion packaging. If this is not possible, use a box that has at
least four inches of space between your instrument and each
wall of the box.
2. Place the AquaLab in a plastic bag to avoid disfiguring marks
from the packaging.
3. Do not ship the power cord or serial cable.
4. If the original packaging is not available, pack the box mod-
erately tight with packing material (e.g. styrofoam peanuts
or bubble wrap), ensuring the instrument is suspended in the
packing material.
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