2 Quick Start Guide: CloudVision Appliance
Obtaining Technical Assistance Chapter 1: Overview
1.5 Obtaining Technical Assistance
Any customer, partner, reseller or distributor holding a valid Arista Service Contract can obtain
technical support in any of the following ways:
• Email: support@arista.com. This is the easiest way to create a new service request.
Include a detailed description of the problem and the output of “show tech-support”.
• Web:
www.arista.com/support.
A support case may be created through the support portal on our website. You may also download
the most current software and documentation, as well as view FAQs, Knowledge Base articles,
Security Advisories, and Field Notices.
• Phone: 866-476-0000 or 408-547-5502.
1.6 Supplemental Documentation
Refer to the Arista EOS User manual or additional configuration requirements at
https://www.arista.com/en/support/product-documentation.
1.7 Specifications
Table 1-1 lists the specifications of the Arista CloudVision appliance.
Table 1-1 Appliance Specifications
Size (W x H x D) Height: 42.8 mm (1.68 inch)
Width: With rack latches: 482.4 mm (18.99 inch)
Without rack latches: 434.0 mm (17.08 inch)
Depth (excludes bezel): 607.0 mm (23.9 inch)
Weight Weight (maximum): 19.9 kg (43.87 lb)
Weight (empty) 16.73 kg (36.88 lb)
Operating Temperature Continuous operation (for altitude less than 950 m or 3117 ft): 10°C to 35°C
(50°F to 95°F) with no direct sunlight on the equipment.
Maximum temperature gradient (operating and storage): 20°C/h (36°F/h)
Storage Temperature –40°C to 65°C (–40°F to 149°F)
Operating Altitude 3048 m (10,000 ft).
Relative Humidity 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew point.
Power Input (AC Power) 550 W
Power Draw
(Typical / Maximum)
550 W (Platinum) AC (100–240 V, 50/60 Hz, 7.4 A-3.7 A)
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