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Arris TM602 - User Manual

Arris TM602
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Touchstone
®
TM602 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM602 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone serv-
ice. Some models even provide a Lithium-Ion battery backup to provide continued
telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Tele-
phony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM602G Only)
Installing and Connecting Your Telephony Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Table of Contents

Questions and Answers

  • B
    Bryan RobertsAug 12, 2025
    What to do if Arris TM602 Modem is not getting on the internet?
    • A
      Ann CarrAug 13, 2025
      If you are not getting on the Internet, it may take over 30 minutes to establish a connection the first time you power up your Arris Telephony Modem, especially when many people are online. Always leave your Telephony Modem plugged into AC power and connected to the cable system. Check your cable connections, ensuring they are finger-tight and the coax cable is not pinched or sharply bent. If you have splitters, remove them and connect the modem directly to the outlet. If the Power light blinks for more than 30 minutes, call your cable company for assistance.
  • N
    Nancy DavisAug 16, 2025
    What to do if Arris TM602 is not getting on the internet via Ethernet?
    • P
      Peter GonzalesAug 16, 2025
      If you are not getting on the internet (Ethernet), and are using a hub, make sure the hub is turned on. Ensure you're using the correct Ethernet cable: the supplied cable for direct connection to a computer, or a cross-over cable for connection to a hub or home router. You can also try pressing the Reset button on the back of the Arris Telephony Modem.
  • L
    Laura MirandaAug 20, 2025
    Why is my Arris Modem internet so slow?
    • R
      rromanAug 20, 2025
      If you can get on the Internet, but everything is slow, the website you are visiting may be experiencing high traffic. If other sites download quickly, wait a few minutes and try again. Usage during peak hours may also affect connection speed. If your Arris Telephony Modem is connected to a LAN, other communications on the LAN may slow down your connection.
  • M
    Melissa PetersonAug 28, 2025
    How to troubleshoot Arris TM602 Modem when the power light is off?
    • C
      Crystal ColeAug 28, 2025
      If your Arris Telephony Modem is plugged in, but the Power light is off, check all power connections to ensure the power cord is firmly plugged in at both ends. For Model TM602S only: ensure the rear panel power switch is in the ON position. If plugged into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Test the outlet with another device like a lamp. Finally, check the fuse or circuit breaker panel.
  • J
    Judith AndersonAug 31, 2025
    What to do if Arris TM602 is not getting on the internet via USB?
    • D
      Donald BoydAug 31, 2025
      If you are not getting on the internet via USB, ensure you have loaded the USB drivers. If using a powered USB hub, check that it is turned on. Verify the USB cable connections by disconnecting and reconnecting the cable. Try restarting the computer or pressing the Reset button on the back of the Arris Telephony Modem.
  • K
    kimberlyvalenzuelaSep 4, 2025
    What to do if computer does not auto-detect Arris TM602 Modem using USB?
    • C
      Cody AdamsSep 4, 2025
      If the computer does not auto-detect the Arris Telephony Modem using a USB connection, ensure the modem is properly installed and configured, and that the USB drivers are installed. Verify that your cable company has set up your account and that your computer is running a supported version of Windows (2000, XP, Vista, or 7). Ensure the modem has power, and try pushing the Reset button on the back. Disconnect and reconnect the USB cable, and restart the computer. You can also try uninstalling and reinstalling your USB drivers or replacing the USB cable.
  • S
    Stephanie IngramSep 8, 2025
    Why only one of my computers can get on the internet with Arris TM602?
    • E
      Elijah ParkerSep 8, 2025
      Check your cable company’s terms of service: they may allow only one computer to connect directly to the Arris Telephony Modem.
  • J
    Joseph WardNov 22, 2025
    Why don't I have a dial tone on my Arris Modem?
    • E
      Emily FritzNov 22, 2025
      If you don’t have dial tone when you pick up your phone, check the following: * Is the Power and Online LEDs lit? If not, ensure the modem is plugged in and the coax connection is secure. * Is the Telephone LED lit? If blinking, a phone in the house may be off the hook. If not lit, phone service may not be provisioned; contact your service provider. * Ensure the phone is plugged into the correct port on the modem and try a different phone and cable. If problems persist, contact your service provider. If the modem is plugged into a wall outlet, unplug the RJ-11 connector and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your MSO or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, ...

Summary

Safety Precautions

Getting Started

Modem Features Overview

Highlights key features and benefits of the Touchstone TM602 Telephony Modem.

Package Contents

Lists all items included in the Telephony Modem packaging.

Service Activation

System Requirements

Ethernet vs. USB Connection Options

Ethernet Connection Details

Information on using the Ethernet port for network connectivity.

USB Connection Details

Information on using the USB port for computer connectivity.

Internet Security Best Practices

Battery Installation and Replacement

Backup Battery Types

Descriptions of the basic, extended, and maximum backup battery options.

Basic Battery Installation Guide

Extended Battery Installation Guide

Maximum Battery Installation Guide

Backup Battery Removal Guide

Maximum Battery Removal Guide

Installation and Connection Guide

Front Panel Indicator Lights

TM602 A;B;S Front Panel Indicators

Details the indicator lights for TM602A/B/S model front panels.

TM602 G Front Panel Indicators

Details the indicator lights for TM602G model front panels.

Rear Panel Connectors and Controls

TM602 A;B Rear Panel Details

Identifies connectors and controls on the TM602A/B rear panel.

TM602 G Rear Panel Details

Identifies connectors and controls on the TM602G rear panel.

TM602 S Rear Panel Details

Modem Mounting Options

Mounting Tools and Materials

Lists tools and materials needed for wall mounting the modem.

Recommended Mounting Location

Specifies the optimal placement for the modem during mounting.

Connecting the Modem

Installing USB Drivers on PC

USB Driver Installation Requirements

Lists prerequisites for installing USB drivers on your PC.

USB Driver Installation Overview

General steps for installing USB drivers for the modem.

Ethernet Connection Configuration

Ethernet Config Requirements

Lists prerequisites for configuring the Ethernet connection.

Chapter Usage Guide

Explains how to navigate the chapter for OS configuration steps.

Using the Telephony Modem

Computer Setup for Modem Use

Instructions for setting up your computer to use the Telephony Modem.

TM602 A;B;S Indicator Lights

TM602 G Indicator Lights

Indicator Lights: Normal Operation

Using the Reset Button

Booting from Battery

Troubleshooting Guide

Troubleshooting Power Light Issues

Steps to fix issues with the modem's power light.

Troubleshooting Internet Connectivity

Steps to resolve issues with establishing an internet connection.

Internet Connection Problems

Slow Internet Performance Troubleshooting

Dial Tone Troubleshooting

Troubleshooting USB Connection Problems

Glossary of Terms

Arris TM602 Specifications

General IconGeneral
TypeCable Modem
Product TypeTelephony Modem
DOCSIS StandardDOCSIS 2.0
DOCSIS Version2.0
Maximum Download Speed38 Mbps
Maximum Upload Speed30 Mbps
Telephony Ports2
Weight1.5 lbs
TechnologyDOCSIS 2.0
InterfaceEthernet, USB
PortsEthernet
Channels4 upstream
CompatibilityCompatible with major cable ISPs

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