Viron eQ Salt Chlorinator With Bluetooth | Installation and Operation Manual
Page 26
Section 14. Troubleshooting
When there is an error condition, a message is displayed on the screen and the “INFO” LED flashes.
Fault Indication Possible Cause Solution
NO FLOW
(NO F)
• Pump turned off/disconnected or
valves closed
• Blue wire disconnected from cell
• Ensure valves/pump ON
• Connect BLUE sense wire to cell
LOW SALT
(LO S)
• Salt level in pool has dropped too
low
• Pool water temperature is low
• Cell has failed
• See Section 6.4.5
• Add salt and turn chlorinator output down until the
water is warmer.
• Call for service
Sense wire disconnected
from cell
• For models with a temp sensor
this error can be caused by low
conductivity.
• Lack of salt < 4,000 ppm due
to water loss or dilution (filter
backwash, water renewal, rain,
leaks, etc.).
• Can vary depending on the
temperature and age of the cell. The
voltage across the cell terminals
varies in time.
• Cell calcified, worn, or out of order.
• Check water temperature.
• Check the condition of the cell plates.
• Measure the salt concentration in the pool water
using a salt tester or a test strip, then add salt to the
pool to keep the level at 4,000 ppm. If you do not
know the salt level or how to test it, contact your
retailer.
• Is the salt level is correct?
Check light mode • A Light Timer is set, but the light is
set to ON or OFF instead of AUTO
• Use the “LIGHT” button or RF remote control to set
the Light to AUTO mode
Timer is set to OFF in the
TMR menu
• The timer has been turned off • Use AUTO to turn the timer back on. Adjust
timer start and stop times to suit.
Display Blank • No power to controller
• Fuse blown
• Plug in controller and ensure main power available
• Have a service technician replace fuse (2A slow
blow)
Low/No Chlorine
in pool
• Cables not connected to cell
• Timer period too short
• Chlorine output level too low
• Filter needs backwashing
• Pool stabiliser (cyanuric acid) too
low
• Salt level too low
• Water temperature below 15
degrees
• Excessive salt level (above 10,000
ppm)
• Connect cables
• Increase timer period (particularly during summer)
• Increase chlorine output
• Backwash filter
• Increase stabiliser between 30 - 60 ppm.
• Increase salt to above 4,000 ppm
• Increase water temperature or salt level
• Chlorinator cutouts on overload, reduce salt level to
4,000 ppm
Pool water cloudy • Chemical balance in incorrect
• Acid container empty
• ORP level set too low
• Pool water volume set too low in
install menu
• Insufficient Water flow
• Insufficient water turnovers each
day
• Test Water and adjust as needed pH 7.2 to 7.6, TA
to 120 ppm and CH to 180ppm
• Replace Acid Container
• Set ORP to 700 mV
• Increase pool water volume
• Increase variable speed of pump
• Increase water turns in Install menu
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