24 HIRO Installation Manual GDO-12V1
9. Troubleshooting
Symptom Possible cause Remedy
The opener does not work
from the Remote Control
Transmitter
Garage door in poor condition e.g. springs may
be broken
The opener does not have power
The battery in the Remote Control is flat
The opener has been put into “Vacation Mode”
The Remote Control button is not programmed
to operate the door.
Door Code LED is flashing yet the opener is not
working.
Check the door’s operation - see monthly maintenance
(Section 8)
Plug a device of similar voltage (e.g. a hairdryer) into the
power point and check that it is OK
Replace the battery (Section 7.1.2)
Turn off “Vacation Mode”
(Appendix E, Vacation Mode step E.5)
See coding transmitter procedure (Section 6.7)
Ensure the correct button on the transmitter is being
pressed.
The motor is running but the
door remains stationary
The opener is disengaged Re-engage the opener
(Section 5)
The transmitter range varies or
is restricted
Variations are normal depending on conditions
e.g. temperature or external interference
The battery life is exhausted
Position of the Remote Control Transmitter in
the motor vehicle
See instructions for correct use of transmitter (Section
7.1.1)
Refer to battery status (Seciton 7.1.2)
Change the position (Section 7.1)
The door reverses for no
apparent reason
This may occur occasionally from environmental
conditions such as areas that are windy, dusty or
have extreme temperature changes.
If Safety Beams are installed they may be
partially obstructed.
Put the door into manual (Section 5, take note of the
CAUTION) and contact (800) 934 9892.
Ensure the beam path is not obstructed. If continues,
contact your optional extras dealer.
The door opens but will not
close
Safety Beam (Optional Accessory) not operating
correctly
Contact your optional extras dealer for support.
The Open (Green) LED and
Close (Blue) LED are flashing
alternatively
Opener is overloaded Discontinue use and contact
(800) 934 9892 for support.
The Open (Green) LED
continues to flash
Door obstructed when opening Clear away any obstructions and test door opens correctly.
(If door is damaged, contact a door professional).
The Close (Blue) LED continues
to flash
Door obstructed when closing
Limits may be cleared
Clear away any obstructions and test door closes
correctly. (If door is damaged, contact your dealer).
Remove all power sources. Wait till all lights are out (10-15
secs), then reconnect power. If Blue LED is flashing, limits
are not set.
See Section 6 to set LIMITS.
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