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10. Warranty and Repair
The instrument is a precision electronic instrument that consists of optical and electronic parts.
When the interaction between light and electricity causes malfunction of the instrument, the source
of the problem may be difficult to identify.
Repair and adjustment of the instrument require expertise in electronics and optics.
Only authorized service providers who have completed the maintenance training can disassemble
and repair the instrument beyond the simple inspection and replacement of parts which are
outlined in this manual.
1. Warranty
The instrument is warranted for one year from the date of purchase. This warranty is void if the
instrument shows evidence of the following. Send the original batteries with the instrument if they
are still in use.
●
Having been disassembled by unauthorized personnel
●
Having been misused and/or operated outside the environmental specifications
●
Damages to prism, optical path windows, and/or sample stage
●
Leakage from batteries other than those included with the unit
●
Water damage or having been dropped
Repair services are available for a fee after the warranty expires.
Contact an ATAGO authorized service center for service and support.
2. Replacement Parts
Use only authentic parts to ensure the optimum performance of the instrument.
Replacement parts are generally available for 7 years after a model is discontinued.
Contact ATAGO, an authorized ATAGO distributor, or the original seller.
∗ Replacement parts may become unavailable from the suppliers within the 7-year period.
Any repair services that require disassembly must be performed at an authorized ATAGO
service* center.
Please have the serial number information ready when contacting a service center.
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