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Syn248 SB35020
AT&T Syn248 SB35020 Installation And Configuration Guide
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© 2012–2013 Advanced American T
elephones. All Rights Reserved. A
T&T and
the A
T&T logo are trademarks of A
T&T Intellectual Property lic
ensed to Advanced
American T
elephones, San Antonio, TX 78219. Syn248® is a regist
ered trademark of Advanced American T
elephones. Issue 5.0 09/13
S
yn248
Inst
allation and
Configur
ation Guide
®
2
Table of Contents
Default Chapter
2
Table of Contents
2
Preface
5
Additional Documentation
5
Topic Navigation
6
Text Conventions
6
Installation
7
System Overview
8
Telephone Lines
8
Software Version Compatibility
9
System Installation Overview
10
Recommended Installation Sequence
11
Site Preparation
12
Network Requirements
12
Placement Considerations
13
Power Considerations
13
Other Preparations
13
Assigning Telephone Lines and Extensions
14
Providing Limited Telephone Service During AC Power Outages
14
Analog Line Connection Order on Gateways
14
Connecting a Two-Line Wall Jack to the Gateway
14
Extension Assignments
15
Gateway Placement
16
Rack Mounting
16
Wall Mounting
17
Connecting the Gateway
18
Deskset Installation
20
Connecting an Overhead Paging System (OHP)
27
Connecting a Music on Hold Source
29
Cordless Headset Installation and Registration
31
SB35025 Deskset Registration
31
SB35031 Deskset Registration
32
Deregistering a Cordless Headset
33
Cordless Accessory Registration and Deregistration Time-Out
34
Product Registration
35
System Configuration
36
Accessing the Administrator Webui
37
Error Handling
39
System Settings
40
Changing the System Basic Settings
40
Configuring the Auto Attendant
43
Setting the Current Auto-Attendant
47
Name Recording for the Auto Attendant Directory
48
Configuring Hold Settings
50
Overhead Paging
52
Configuring Phone Line CFNA
54
Creating, Editing and Deleting Paging Zones
56
System Directory
58
Line Naming
59
Extension Settings
60
Extension Basic Settings
60
Personal Directory
63
Deskset Programmable Feature Keys (Pfks)
65
Device Management
69
Deleting Devices
69
Change an Extension Number
70
Back up and Restore Settings
71
Updating Devices
75
Device Log
79
Advanced PSTN Settings
81
Help
82
Device Configuration
83
SB35010 Gateway Features
84
Gateway Front Panel Interface
86
Gateway Configuration
87
Upgrade Gateway Software
88
Deskset Admin Settings
90
Setting Intercom Call Forward-No Answer
91
Fwd/Trans to Outside Line
92
IP Settings
93
Reset User Password
95
Upgrade Deskset Software
95
Set Time and Date
96
Troubleshooting
97
Common Troubleshooting Procedures
98
Resetting Devices
98
Resolving General Functional Issues
99
Resolving Audio Echoes
100
Resolving General Audio Issues
102
Reconnecting a Deskset to the System
102
Power Failure Recovery Procedure
104
Initial Installation
105
Display Messages
105
Gateway Setup
108
Webui
109
Administrator Webui
109
System Upgrade
113
User Webui
114
Pc/Deskset Interaction
115
Other Deskset Features
116
Music on Hold (Moh) (SB35025 Deskset Only)
117
Appendixes
119
Appendix A: Expanding Your System
119
Appendix B: IP Addresses and Connectivity
120
Appendix C: Technical Specifications
121
Appendix D: Default Settings
122
Appendix E: Parts Lists
124
Appendix F: Maintenance
127
Appendix G: Important Safety Instructions
128
Glossary
129
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AT&T Syn248 SB35020 Specifications
General
Brand
AT&T
Model
Syn248 SB35020
Category
Telephone System
Language
English
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