Syn248 Installation and Configuration Guide Back to Contents
Troubleshooting 115
Other Deskset Features
For more information about the corrective actions recommended in this
troubleshooting section, see the SB35020/SB35025 Deskset User’s Guide or
SB35031 Deskset User’s Guide at
smbtelephones.att.com.
Other Desksets do not appear in the extension list.
Users cannot add quick-dial entries.
Probable Cause Corrective Action
The Deskset is not connected
to the same subnet as the
other Desksets.
Verify that the first two sections of the IP address
(the portion before the second “dot”) match the
IP addresses of the other Desksets or that the
subnets are set up to communicate with each
other. Press (MENU) –> 4 at a Deskset to
find the IP address.
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset
a static IP address to match the other Desksets.
Probable Cause Corrective Action
You must configure one or
more programmable feature
keys as quick-dial keys before
they can be used.
Configure one or more quick-dial keys for the
Deskset. See Feature Keys under the Extension
Settings menu.
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