Syn248 Installation and Configuration Guide Back to Contents
Troubleshooting 111
Changes made to System Configuration from the WebUI are not saved.
Prompt created for Auto Attendant menu or Hold Announcement is not saved.
Probable Cause Corrective Action
The device whose IP address
you used to log on to the
WebUI failed to synchronize
with the system. The WebUI
displays “Unable to save data
at this time. Please re-enter
and try again.”
Check the device status in the footer of the
WebUI page. If the status reads "Synch Failed,"
see “Reconnecting a Deskset to the System” on
page 101.
More than one person is
using the WebUI to change
System Configuration at the
same time.
Make sure only one person at a time logs on as
the administrator.
must be clicked on
each page to confirm the
changes.
Click on each page to confirm the
changes.
Probable Cause Corrective Action
You must hang up the
extension before saving the
recording.
After recording a prompt for an Auto Attendant
menu or for the Hold Announcement, hang up the
extension before clicking in the
WebUI.
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