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FAQs
For more information and bug support,
please search our online Help Centre which
can be found here:
support.audient.com
For technical support please create
a ticket in our online support system,
which can also be found in the support section
of our website (see link above).
Troubleshooting
“How do I reset the iD mixer application
to its default state?”
To reset the mixer application, quit the
iD app completely, then navigate to the
following folder and delete the state.xml file
(it will replenish upon a fresh launch of the
application):
Macintosh HD > User > Library > Application
Support > Audient > iD > state.xml
(C:) > Users > yourusername > AppData >
Roaming > Audient > iD > state.xml
Do not delete the parent folder as this will
also contain your iD mixer presets.
“How do I make sure I have the latest
version of iD firmware/software?”
To check for the latest updates to the
iD desktop mixer application please visit:
audient.com/id44/downloads
download and install the latest driver.
You will be made aware of firmware releases
from the iD app when connected to the
internet. Please refer to earlier in this user
manual for more information regarding
firmware updates.
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