Page 42 of 51
7 TROUBLESHOOTING
Here below, some of the most common problems together with their possible solutions are described:
Problem Possible cause Solution
The PVI-DESKTOP does
not switch on
Battery totally flat Connect the provided power-supply and
verify that orange LED is on. Switch system
on.
Connect the provided power-supply and
press system reset key using the stylus
pen.
The PVI-DESKTOP does
not communicate via
radio with the inverter
Radio out of range Carry out a communication test at close
range. If it works check the positioning of
the PVI-DESKTOP.
The downloaded
historical data are not
aligned with those of
the inverters
Data synchronization error Update the firmware. Carry out the update
via SD Card (see Paragraph 6.3.2).
The PC does not
recognise the PVI-
Desktop
Incorrect USB port Check that the USB of the PC is a USB 2.0.
Drivers not installed Install USB drivers on the PC.
Daily graphs do not
appear
Failed SD card writing Check that the SD card is not read only.
The SD card selector must not be in ‘Lock’
position. Verify that SD Card content can
be read by a standard (SD) reader.
Failed configuration and
inverters recognition
Wrong PVI-Radiomodule card
setting
Check that in configuration mode all PVI-
Radiomodule cards have a flashing orange
LED. Please see the PVI-Radiomodule
manual.
The error message
“Card Removed!”
appears
Memory card not properly
inserted
Check that the SD card is correctly inserted
in its slot.
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