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3
The charge session
does not start as
scheduled.
The EV charge cable cannot
be inserted into the EV
charge port when scheduling
the charge for the first time.
Insert the EV charge cable
after the schedule is set up.
4
The charge card is
lost.
Go to Account > Charger >
Charge via Card to delete
your card to avoid fraudulent
use. Five charge cards can be
bound to your account at
most.
5 Over-voltage
Use the multimeter to check
whether the voltage on the
power input is too high. If the
result is greater than or equal
to 115 % of the rated voltage
(263 V), contact local power
grid company.
6
Under-voltage
Use the multimeter to check
whether the voltage on the
power input is not sufficient.
If the result is less than or
equal to 70 % of the rated
voltage (161 V), contact local
power grid company.
7
Missing phase
Check the wires in the
distribution box. If two wires
are connected together
accidentally, separate the
wires.
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