Dispensing Machine Limited Warranty
AutoCrib incorporated warrants that its hardware products (see separate warranty agreement for
software products) are free of defects in material and workmanship in accordance with the terms and
conditions stated below. AutoCrib will repair or replace any machine, sub system or component part
that fails during the warranty period.
Standard Warranty Period
For a period of 12 months, following after the actual ship date from AutoCrib to the first purchaser of
use. The warranty period covers all components, sub systems, and complete machines subject to the
limitations and exclusions below.
Software and Technical Support
The standard AutoCrib warranty covers all software systems required for operation of your AutoCrib
equipment including software and firmware imbedded, hosted through a client server network, or
hosted on via AutoCrib.Net web based hosting system for a period of 12 months, following the actual
ship date from AutoCrib. Included in the warranty is access to our 24-hour technical support staff and
entitles buyer to any and all software upgrades during that time. Annual software support can be
purchased at then current rate after the initial warranty period expires. You are not required to
purchase extended hardware maintenance to purchase extended software support.
Extended Warranty Period
For a period of X months as defined in the extended warranty contract, following the actual ship date
from AutoCrib to the first purchaser of use. The warranty period covers all components, sub systems,
and complete machines subject to the limitations and exclusions below.
Any parts or services replaced or serviced pursuant to this warranty are warranted only for the
balance of the remaining warranty period. AutoCrib will dispatch an AutoCrib technician, authorized
AutoCrib dealer technician, or a certified third party technician to your facility to perform any
necessary troubleshooting tasks. It is your responsibility to provide an internet connection with proper
permissions to allow AutoCrib technical support associates to access the controlling computer as well
as the individual machines. If you do not provide this, you will be charged an hourly rate of $84 per
hour for onsite troubleshooting services. Any defective parts must be returned to AutoCrib within 30
days at your expense. You must indicate the RMA number on the box(es) that will contains any and
all defective parts to be returned. If you do not provide the RMA number or fail to send the defective
part back to AutoCrib you be charged for the defective part.
Further, no authorized AutoCrib dealer/distributor is authorized to waive, modify, or change any
terms, conditions, or limitations of this warranty. This warranty is a part of the invoice which the
warranted machine or hardware relates.
Machines and Systems purchase through an authorized AutoCrib Distributor
All AutoCrib systems purchased through an authorized AutoCrib Distributor may contact their
distributor or AutoCrib directly, AutoCrib technical support will make every effort to correctly
troubleshoot the machine/system and determine the defective part and the correct course of action to
repair said machine or system.
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