Troubleshooting
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Troubleshooting Common Problems
Install or replace the touch screen display – Model C Only
- To remove the Display Assembly:
o Remove the Right Front Wall. This allows access to the display controller.
o Detach the DB9 cable and the power cord from the controller.
o Remove the wing nuts/nylocks that hold the display assembly to the Vertical Z channel.
o The entire display comes straight out.
Take care to protect the screen.
Note the keyboard drawer slides freely.
- To replace the Display Assembly:
o Align the mounting studs with the marked holes in the Vertical Z channel.
o Attach and tighten the wing nuts.
o Attach the DB9 cable and power cord to the controller module.
o The RoboCrib computer will have to be configured for the network. See Installation Section – Step 3.
System will not Calibrate
- The RoboCrib will automatically begin the calibration procedure when the RoboCrib software is started.
- If the machine is unable to calibrate, the software will provide the user with an error message. Please refer to
Appendix II.
Software will not Initiate the Calibration Sequence
- Verify all doors are closed or set the bin door bypass switch to TEST.
- Controller power switch should be “ON”.
- Ensure the RoboCrib and Management Station is connected to the network.
RoboCrib will not Dispense
- Verify all doors are closed. If doors appear to be closed, but the system thinks a door is open, set the bin door
bypass switch to TEST.
- Controller power switch should be “ON”.
- Ensure the DB9 cable is connected from the controller to the computer‟s COM2 port
- Verify there are no COM port conflicts in the Device Manager.
- If the MTTTY software is launched, the RoboCrib software will not connect. The software will produce errors if the
RoboCrib program is started.
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