Avaya 1220 - Active Call Management; Call Handling Features

While on an active call
153
While on an active call
You can use the following features during an active call:
• “Making a new call” on page 153
• “Placing a call On Hold” on page 155
• “Using 3-way calling” on page 163
• “Transferring a call” on page 170
• “Using Park Call” on page 174
You can use the Action context-sensitive soft key to perform the
following actions with an active call:
1. New Call—to begin a new call while other calls are on hold.
2. Release Call—to release (hang-up) the selected call.
3. Transfer Call—to transfer the call to another phone number or SIP
address.
4. Park Call—to park a call on the call server or to a specific user. You
can access the call from any IP Deskphone and to keep your IP
Deskphone line clear. (Not available for all service providers.)
Making a new call
You can initiate a new call during a current call. If you do not place the
current call on hold first, the Avaya 1220 IP Deskphone automatically
places the current call on hold when you initiate a new call. You can
initiate a new call by using any of the following methods:
• “Initiating a call using the active call context-sensitive soft key menu”
on page 154
• “Initiating a call from the Address Book” on page 114
• “Initiating a call from the Call Inbox” on page 139