Avaya 1220 - Multiple Calls on Hold

While on an active call
156
To retrieve a call on hold:
Multiple calls On Hold
When you have more than one call on hold, use the navigation key to
highlight a call on the LCD screen. You can perform an action with that
call by using the context-sensitive soft keys on the In-call menu list. The
context-sensitive soft keys displayed vary depending on the type of call
that is currently selected. For example, a held call has the Activate
context-sensitive soft key instead of the Audio context-sensitive soft key.
When you highlight a call that is not active, you can retrieve the call from
on hold and make it active by pressing the Activate context-sensitive soft
key. You can also join the call with the active call to create a 3-way calling
session. See “Using 3-way calling” on page 163.
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time,
you can access the menu items shown in Figure 22 on page 156.
Figure 22: Multiple calls In-call display screen with context-
sensitive soft key menu list
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1. To retrieve a call on hold do one of the
following:
— Press the Line feature key beside
the flashing LCD indicator.
— Press the Hold fixed key.