Service and repair of consumable accessories and cables are not covered under maintenance.
Customers must purchase these items.
• Avaya strongly recommends that all servers are protected with an Uninterruptable Power
Supply for power surge and interruption protection. Avaya is not responsible for servers
damaged by power surges, brown outs, or black outs.
• Substitution of a DC power supply in a server must be approved by the Application Product
Manager before any substitution is made. If there is a significant demand for a turnkey solution
with a DC power supply, an Avaya GRIP (Global Requirements Integration Process) request
must be submitted. Partners registered to use this process can submit a GRIP request at
https://portal.avaya.com/apps/grip/partner.asp. Avaya Associates may assist and can find
information about this process at
http://spark4.avaya.com/grip Note, a GRIP request must be
made for the Avaya application product, not the server model. The decision on whether to
include a turnkey offer with a DC power supply is the responsibility of each Avaya application
Product Manager. The name of the Product Managers for each application is at the bottom of
the application page on the Avaya Global Sales portal.
• Low-end capacity servers do not have RAID batteries.
• Product labels on the servers themselves have the 9-digit base server codes and a base server
description for Avaya Services to service and support. These 9-digit codes differ from the 6-
digit orderable codes under which servers are ordered. On every server package, there is a
Packing Label and a Hierarchy Label. The Hierarchy Label itemizes the stock list in the box of
the 6-digit orderable code and Avaya recommends retaining them for reference.
• Quality assurance - product integrity testing and environmental international restrictions were
completed by Dell and verified with Avaya using Design for Environmental Checklists. The list
includes: batteries, printed wiring boards, plastic parts, product packaging, RoHS, green
requirements, and energy efficiency.
Related links
Physically connecting the new server on page 26
Registration on page 28
Registration
• Registration is mandatory to receive support from Avaya, as described in the Avaya’s SFAP or
SAP policy. Avaya SFAP policy is available at
https://downloads.avaya.com/css/P8/documents/
100075395. Also, you can go to the Avaya Support website at http://support.avaya.com under
Help & Policies > Policies & Legal > Intellectual Property Policy.
• Avaya direct customers and Global Business Partners registration must go through the Global
Registration Tool (GRT) process through http://support.avaya.com, directly accessed by:
https://grt.avaya.com/grt/ - Create A New Registration.
Related links
Dell server overview on page 27
HP Server overview on page 35
Downloading Dell documentation
Use this procedure to find and download the Dell
™
PowerEdge
™
R630 documentation from Dell.
Installing the new streaming and recording server
August 2017 Installing the Avaya Equinox Streaming and Recording Server 28
Comments on this document? infodev@avaya.com
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