Troubleshooting4-1
TROUBLESHOOTING
If you have difficulty communicating with the wireless module, verify that the printer is operating
properly, is online, and supplies are loaded correctly.
Printing a MonarchNet2 Test Label
Press TLABEL and select Mnet2 Label
The test label displays the settings for the IP address, subnet address, IP gateway, boot tries, boot
method, SSID, wireless mode, WiFi WEP, WiFi signal, packets received, bad packets received, and
packet collisions. It also lists Smart Relay information. See Chapter 2 or 3 if you need to change
any of the IP or wireless settings.
Use this table to solve some common printer/network problems.
Problem Action
Printer does not appear to save
IP, subnet, or gateway address.
The value for each segment must be less than 255 in these
addresses.
Printer does not communicate
with access point.
If you have reset network or wireless settings, allow time for the
printer to reset and connect to an access point. This may take a
minute or more, depending on network traffic.
The printer does not
communicate with your network.
The network settings must match the printer’s settings for:
♦ IP address, gateway, and subnet mask
♦ SSID
♦ Ad-Hoc or infrastructure mode
♦ Security
Cannot see the printer on the
network.
The devices must be on the same logical network and the subnet
masks should be the same.
Configuration/test label shows
“searching” or “set manually” for
boot method/DHCP.
The message “searching” indicates the printer has not yet
connected to the network.
The message “set manually” indicates the boot method is Static. If
the boot method is not Static, the printer was not able to connect to
the network.
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