4-2 MonarchNet2 Operating Instructions
Use this table to solve some common MonarchNet2 Web browser problems.
Problem Action
Verifier does not appear
as an installed/enabled
option through your Web
browser.
The optional verifier must be enabled and properly connected. For
more information, see your verifier’s Operating Instructions.
“Error sending the
discovery request”
message on your
computer/Web browser.
The printer is not communicating on the network. Verify network and
wireless settings, including IP address, etc.
MonarchNet2 does not
appear to be working.
Turn off the printer and turn it back on. Print a MN2 test label to
confirm the IP address, etc. Enter the correct IP address in your Web
browser.
“Authorization Failure”
message from
MonarchNet2 on your
computer/Web browser.
Enter the correct password when logging into MonarchNet2. The
default password is access.
General Troubleshooting Information
Use the following information if your wireless printer is not operating properly.
1. Verify that the printer is turned on.
If the printer is used on a Monarch Mobile Work Station (MWS), the MWS unit’s power AND
the printer must be turned on.
2. If you are switching between wired and wireless mode on different subnets, turn off the printer
and then turn it back on to reinitialize the wireless module.
3. Verify the wireless module is functioning.
There is a wireless icon indicator on the printer’s display.
4. Print an MN2 test label.
Use four-inch supply. If you are using supply that is shorter than four inches long,
temporarily change your supply type to “continuous” to print the entire test label. After
printing the test label, change your supply type to your previous setting.
Once you see “Ready” on the display, print a test label. If this does not print or the printer
does not display “Ready,” the printer is locked up. Turn off the printer, wait 15 seconds and
then turn it back on.
5. On the test label, verify your IP and WiFi settings. The “wired/wireless:” value should be
“WIRED” for Ethernet cable and “WIRELESS” for RF.
Check the “WiFi SSID” and the “signal strength.” Is the SSID correct? Is the signal strength
greater than zero? If the signal strength is 0, there is no connection with the access point;
30 (or less) indicates you may be experiencing interference or close to being out of the
access point’s range, and below 50, printing performance could be affected. If the signal
strength is low, increase the number of retries. To improve the signal strength, try moving
the printer closer to the access point and away from other radio devices such as Bluetooth
wireless devices, microwave ovens, or 2.4-GHz cordless phones.
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