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MAIN HUB TROUBLESHOOTING GUIDE
D.) Stock Quantity is set too low.
Enter Owner Menu and go to Prize Menu.
There is a selection for “Stock Quantity” -
If this is left at zero, the game will operate fine. It will dispense prizes until empty, but not
know it’s empty until the prize is selected, and it times out.
If this is set to a number, the Prize Hub will allow that number to be dispensed and then
show Prize Unavailable for that prize only.
We usually leave capsules set to zero, and count the number of prizes on the spindles to reflect actual prizes hanging.
E.) Motor/Sensor self test failed at power on.
Capsule Unit
At power on - The pivot motor will move and test home sensor.
If it fails, capsule stepper motor will not start (it will also be very hard to turn by hand.) and all capsule prizes will be
unavailable.
Solution: Refer to Capsule Unit Troubleshooting Section to diagnosis motor/sensor.
F.) Entire row of prizes unavailable.
If Entire unit is not recognized by main hub, the entire row of prizes will show unavailable.
Spindle Unit:
Prize chute sensors are blocked, dirty, or faulty.
No communication from a Spindle Unit to Main Hub Unit.
Capsule Unit:
If pivot motor test fails on power on.
At power on - The pivot motor will move and test home sensor.
If it fails, capsule stepper motor will not start (it will also be very hard to turn by hand.) and all capsule prizes will be
unavailable.
No communication from a Capsule Unit to Main Hub Unit.
Solution: Refer to “Entire Hub not Recognized by Main Hub” in troubleshooting section.
Main
Hub
Capsule
Hub
Spindle
Hub
Locker
Hub
Prize Unavailable Message
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