68
Carousel Motor
is hard to turn
by hand
Carousel motor should be easy to spin by hand. If it is hard to spin:
At power ON, pivot motor failed the home sensor test. Please refer to “Motor/ Sensor
self test failed at power on” section below. Replace Stepper Motor Board (AACB1801)
Binding in chain and/or sprockets.
Stepper motor itself is binding. Turn game off and see if binding continues.
Capsule
does not
Drop
Go to
Menu and
try “Test
Dispense”
Carousel
Motor is
not turning
Door Switch is Open
Pivot Motor Home Sensor
Inspect cables from
Carousel Stepper Motor to
Stepper Motor Board to
1803 board. (AACE1812,
AACB1801, AACE1813,
AAMO6901)
Faulty Stepper Motor Board
Faulty Stepper Motor
Check switch operation, inspect connections
on AACE1812 cable.
Go to Diagnostics in Menu to “Module Status
Information” - If it shows “Capsule Tree Door
Opened” then replace AACB1803 board in
unit.
At power ON, pivot motor will cycle to test
home sensor. Please refer to “Motor/Sensor
self test failed at power on” section below.
Test for 12 Volts DC at Stepper Motor Board
Replace Stepper Motor Board (AACB1801)
Replace Stepper Motor (AAMO6901)
Carousel
Motor
does not
slow down
Carousel Home sensor is
blocked or faulty.
Disconnected, loose or
broken wires.
Faulty Sensor
Faulty Stepper Motor Board
Faulty Control Board
Check for 12 Volt DC between yellow and
blue wires. There is normally 0 volts between
the white and blue wires.
This will rise to 3.3 VDC when blocked.
Check connections from sensor to AACB1800
board. Cables # AACB4401 and AACE1812
Replace AACB4401
Replace AACB1801
Replace AACB1803
Capsule
Engage
Motor is
not turning
After motors swing over, the
Individual capsule engage
motor will spin sprocket.
If motor does not turn,
check for 12 volts DC at
motor.
If 12 Volts DC is ok:
Replace motor (AAMO4401)
If no12 Volts DC:
Check for disconnected, loose or broken
wires. (Cable #’s AAMO4401, AACE1812)
Replace Control Board (AACB1803)
Capsule
Engage
Motor is
turning
If motor is turning and no
capsules drop there must be
a jam inside unit.
Remove capsules and locate and clear jam.
AACB1801
Stepper
Motor
CAPSULE HUB TROUBLESHOOTING GUIDE
Problem Probable Cause Remedy
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