69
Screen stays locked on
“Dispensing Capsule”
Prize Hub is attempting cap-
sule drop but something is
disrupting the process.
Carousel keeps turning until 2
minute time out and then
gives Prize Dispense Failure
Capsule motor is turning, but
no capsules falling.
Carousel Home sensor faulty. Refer to
“Carousel Motor Always Turning or does
not slow down” troubleshooting section.
Refer to “Capsule does not drop” trouble-
shooting section.
Prize Dispense Failure on
screen.
Capsule does not drop after
Prize Hub tries to drop it.
Prize will go to “Unavailable”
Carousel Home sensor
unplugged or blocked.
Capsule Jam
Refer to “Capsule Does Not Drop”
troubleshooting section.
CAPSULE HUB TROUBLESHOOTING GUIDE
Too many Capsules
dropping.
Capsule drop sensor is not
being seen.
Dirty, blocked, or faulty
Home Sensor
Disconnected, loose or
broken wires.
Inspect AACB4401– Check for 12 Volt DC
between yellow and blue wires. There is
normally 0 volts between the white and blue
wires.
This will rise to 3.3 VDC when blocked.
Replace if it stays at 3.3 VDC or 0 VDC.
Check for disconnected, loose or broken
wires from sensor to 1803 board.
Replace if needed. (AACE1812, AACB4401)
Home Sensor
(AACB4401)
Motor/
Sensor
self test
failed at
power
on.
Power
game
down,
wait 10
seconds,
then pow-
er game
ON.
Pivot
Motor
does turn
at power
on.
Dirty, blocked, or faulty
Home Sensor
Disconnected, loose or
broken wires.
Inspect AACB4401– There should be 12 volts DC
between yellow and blue wires.
There is normally 0 volts between the white and blue
wires. This will rise to 3.3 VDC when blocked.
Replace if it stays at 3.3 VDC or 0 VDC.
Check for disconnected, loose or broken wires from
sensor to 1803 board.
Replace if needed. (AACE1812, AACB4401)
Pivot
Motor
does NOT
turn at
power on.
Disconnected, loose or
broken wires.
Check for 12 Volts DC
at motor at power ON.
Check connections from motor to 1803 board.
(AACE1812, AAMO1800)
If 12 V is at motor - Replace motor (AAMO1800)
If no 12 V at motor - Replace AACE1812 cable and/or
AAMO1800 motor.
Capsule
Drop Sensor
AACB4401
Problem Probable Cause Remedy
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