70
Prize Unavailable
on screen
Location is actual-
ly empty of prizes.
Prize dispensing
malfunction.
Front door opens
while it is
dispensing prize.
Prize jam.
Stock Quantity is
set too low.
Motor/Sensor self
test failed at power
on.
Entire Unit Not
Recognized by
Main Hub
No communication
from a Capsule
Unit to Main Hub
Unit.
Capsules will hold 120 of the 2” capsules per capsule pie slice.
Once the pie slice is empty, it will show that prize unavailable.
Capsule carousel will slow down, stop, pivot motor moves dis-
pensing motor in, and dispensing motor dispenses capsule. If
capsule does not fall for whatever reason, the motor will time-
out and carousel will go around again to try to dispense that
same capsule.
If that capsule has tried to dispense twice and fails, it will show
that prize unavailable, not subtract tickets from guest and have
him chose a different prize.
If front door opens while prize is being dispensed, that prize will
show unavailable. Check door switch and cables. Refer to
“Carousel motor not turning” in troubleshooting guide.
Capsule unit is specifically designed to resist and power-through
jams.
If it shows prize unavailable and they are still capsules in unit,
turn the sprocket by hand and see if it dispenses capsule.
If not - Remove capsules and locate jammed capsule.
If it does dispense - Check capsule drop sensor and refer to
Capsule Unit Troubleshooting Section
We usually leave capsules set to zero, it will dispense capsules
until it tries to dispense an empty bin.
If pivot motor test fails on power on.
At power on - The pivot motor will move and test home sensor.
If it fails, capsule stepper motor will not start (it will also be very
hard to turn by hand.) and all capsule prizes will be
unavailable.
Refer to “Entire Unit not Recognized by Main Hub” in
troubleshooting section.
Refer to “Entire Unit not Recognized by Main Hub” in
troubleshooting section.
Entire row of prizes
show
“Prize Unavailable”
Entire Unit Not Recognized
by Main Hub
Pivot Motor/Sensor self test
failed at power on.
No communication from a
Capsule Unit to Main Hub Unit.
Refer to “Entire Unit not Recognized by Main
Hub” in troubleshooting section.
Refer to “Motor/Sensor self test failed at
power on.” in troubleshooting section.
Refer to “Entire Unit not Recognized by Main
Hub” in troubleshooting section.
CAPSULE HUB TROUBLESHOOTING GUIDE
Problem Probable Cause Remedy
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