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CARD SYSTEM TROUBLESHOOTING
To verify that the Prize Hub is connected to something. Ping the Server
The Prize Hub can send a data package to the Server to verify the connection.
How to:
A keyboard and mouse must be attached to motherboard. (USB preferred)
Turn off rocker switch on power strip inside cabinet. Install keyboard and mouse in
motherboard. These can be USB or round
Turn ON Prize Hub and allow game to boot normally.
Once Prize Hub program is running, press F5 on the keyboard, and then right click
anywhere on screen and select “Kill PrizeHub” This will stop the game program
from running again.
Right click anywhere on the screen and select “Terminal”
Type ping (space) (name of server)
If it says “unreachable” then it’s not connected.
If it says “command not found” then retype ping (space) (name of server)
If it says “unknown host” then verify the name of the server.
If it is connected, it will receive data back. However, this just means that it is speaking with that
address. You must be certain that the address is the Card System Server.
To open debug window:
From Prize Hub attract screen with machine program running, hit F5 on the keyboard.
You will now have 6 seconds to do the next 2 steps before the Prize Hub program will come
back.
- Press Alt and Space at the same time to show window
- Arrow down to “Kill PrizeHub” and press enter
Now you can press Alt and Space at the same time to show window again and then
select Terminal
Type cd PrizeHub/ then press enter
Type sudo ./tics s 1 then press enter
The prize hub program window will now show with the
terminal window.
Press Alt and Tab at the same time to toggle between the
2 windows
Bring the Prize Hub application to the foreground and try
scanning a receipt.
This screen will show the progress.
Or right click with mouse
and select Kill PrizeHub
Or right click with mouse
and select terminal
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