Troubleshooting Chart
Problem
Probable Cause Remedy
No power to the game
No lights on at all
Unplugged.
Circuit breaker tripped.
Line Filter Faulty.
Power strip faulty.
Disconnected, loose or
broken wires.
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker.
Replace Line Filter. Part # A5FI9010
Change plug position, replace power strip if a
section does not work. Cable # CE5811
Refer to wiring diagram. Check connections
and reseat cables from line filter to outlet strip.
Cables # CE5802 & CE5811
Monitor is on.
But Power Supply not ON
Bill Acceptor will cycle.
AC light in bottom of game is on
Insure power supply is plugged into power strip
Make sure rocker switch is
set ON.
Check power connections from outlet strip to
power supply.
A5CORD1, A5SP4100 & A5CORD5
See power supply diagnostics to isolate bad
component. A bad motor or 12 volt short would
cause this.
See Power Supply Diagnostic below.
Dollar Bill Acceptor not
functioning
Ensure Bill Acceptor is set to
“Always Enable”
Model # AE 2451 U5E
Part # A5AC9091
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Ensure acceptor dipswitch
is set to “Always Enable”
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Part # A5AC9091
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Refer to “How to Clean Bill Acceptor” Or clean
with bill reader cleaning card. (A5CC9000)
There are dips on the side of the bill acceptor.
Set to “Always Enable” (Not harness enable)
Check wiring from bill acceptor to I/O Newgen
Board. AACE5809 Repair or replace wiring
harness. Make sure wires are secure in
connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
Power supply unplugged.
Rocker Switch.
Disconnected, loose or
broken power in wires.
Power supply shutting
down because of 12 V
overload.
Faulty power supply.
TROUBLESHOOTING GUIDE
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
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