Problem
Probable Cause Remedy
TROUBLESHOOTING GUIDE
Bad Ball Score
Sensor
Game always
paying 10 tickets
per game.
Check for 12 volts to sensor
and 3.3 volt signal return.
Pinched, broken, or
disconnected wiring
Faulty Sensor Board.
There should always be 12 volts on the orange and
green wires for power in.
Signal wires have 3.3 volts on the white and green
wires when sensor is clear, and 0 volts when blocked.
Refer to wiring diagram. Check connections from
sensor to Newgen Board. Cables CE5816 & CE5822
Replace Sensor Board. # AACB3404A
Bad Ball Count
Sensor
Player can drop
more than 50 balls
Ensure ball drop
solenoid is working.
Check for 12 volts to sensor
and 3.3 volt signal return.
Pinched, broken, or
disconnected wiring
Faulty Sensor Board.
There should always be 12 volts on the red and
black wires for power in.
Signal wires have 3.3 volts on the white and black
wires when sensor is clear, and 0 volts when blocked.
Refer to wiring diagram. Check connections from
sensor to Newgen Board. Cables CE5822
Replace Sensor Board. # AACB3404A
Bad Carousel
Encoder
Carousel motor
turning very slowly
Check for 12 volts to sensor
and 3.3 volt signal return.
Pinched, broken, or
disconnected wiring
Faulty Sensor Board.
There should always be 12 volts on the yellow and
blue wires for power in.
Signal wires have 3.3 volts on the white and blue
wires when sensor is clear, and 0 volts when blocked.
Refer to wiring diagram. Check connections from
sensor to Newgen Board. Cables CE5831
Ensure the CE5831 is plugged into the red socket
Replace Sensor. # AACB4401
Bad Top Auger
Encoder
Game does not
see the top motor
turn as it should
Ball jam in the top ball hopper
Check for 12 volts to sensor
and 3.3 volt signal return.
Pinched, broken, or
disconnected wiring
Faulty Sensor Board.
Remove any balls jammed in hopper.
There should always be 12 volts on the red and
black wires for power in.
Signal wires have 3.3 volts on the white and black
wires when sensor is clear, and 0 volts when blocked.
Refer to wiring diagram. Check connections from
sensor to Newgen Board. Cables CE5853 & CE5815
Replace Sensor Board. # AACB3404A