Problem
Probable Cause Remedy
TROUBLESHOOTING GUIDE
Top ball
dispense
motor not
working
Motor will turn
until ball tube is
full of balls.
If Ball Tube Fill
Sensor is dirty
or defective, the
game will think
the tube is full
and not turn the
motor.
Game thinks
the ball tube
is full.
The tube is full of balls.
The Ball Tube Fill Sensor is
dirty or faulty.
Faulty cable. Disconnected,
loose or broken wires.
Game is operating normally. The motor will not
turn if the tube is full.
Refer to “How to Access Ball Tube Fill Sensor”
to clean sensor.
Unplug connector from ball tube fill sensor - if
the top motor starts turning, this sensor is faulty.
Replace sensor. Part # AACB3404A
Check connectors from sensor to Newgen
Board. Check for continuity on cables CE5851
and CE5822
Ball jammed
in hopper on
top of game.
Broken ball jamming motor
Encoder Sensor is not
working correctly.
Inspect ball hopper and remove any broken
balls. It is best to replace the balls as a
complete set. Part # AABA5802-P70
Clean sensor. Refer to “How to Access Top Ball
Dispense Motor & Sensor” Replace sensor if
needed. AACB3404A
Power issue
to top ball
dispense
motor
Component
failure
Try unplugging
the ball tube fill
sensor in the top
of the tube
behind the large
front round mar-
quee before
trying these
suggestions.
If 12 Volts DC at the motor:
If no 12 volts at the motor:
Replace the Ball Dispense Motor. AAMO5801
Check green Molex connection at CE5827 cable
Check connection to Motor Driver Board.
Replace Motor Driver Board. AACB6906
Check cable to NewGen Board CE5822
Replace Newgen Board AANEWGEN1-PJ/RBN
12 Volts DC must be present at lower right
connector at all times.
Check cable CE5829 to power supply if
no 12 Volts DC.
Check cable # CE5822 to Newgen Board for continuity.
Check connections from the top connector of this board to the ball dispense
motor. CE5827 and AAMO5801—Ensure the green connectors are secure.
Top connector will be 12 Volts DC only when top motor should be turning and
tube is empty. First unplug the ball tube fill sensor in the top of the tube
behind the large front round marquee before replacing this board. AACB3906
AACB3906
Motor Driver BD
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