Chapter 1: About this guide 13
Instrument technical support
Introduction This topic describes how to get technical assistance.
Contacting
technical support
If technical assistance is required, contact your local
BD
Biosciences customer support representative or supplier. Visit
our website
bdbiosciences.com for up-to-date contact information.
When contacting BD Biosciences, have the following information
available:
• Product name, part number, and serial number
• Version of BD FACSDiva software you are using
• Any error messages
• Details of recent system performance
More information • What this guide covers (page 10)
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