BD Veritor Plus - Page 36

BD Veritor™ Plus Analyzer Instructions for Use
36
30
ANALYZER
FAILURE
CALL BD
ERROR 30
A hardware anomaly has
occurred.
Contact BD*.
31
UPDATE ERROR 31
TURN OFF POWER
REMOVE USB DEVICE
The BD Veritor™ Plus
Analyzer update has not
been completed successfully.
Repeat the firmware update procedure as described in
the instructions included with the update USB flash drive.
On subsequent occurrences, contact BD*.
32
UPDATE ERROR 32
TURN OFF POWER
REMOVE USB DEVICE
The BD Veritor™ Plus
Analyzer update has not
been completed successfully.
The firmware update is not compatible with the Analyzer.
Contact BD to obtain the correct update version*.
33
UPDATE ERROR 33
TURN OFF POWER
REMOVE USB DEVICE
Defective USB flash drive.
Repeat the firmware update procedure as described in
the instructions included with the update USB flash drive.
On subsequent occurrences, contact BD*.
34
Test name and result
followed by:
QC FAIL
The BD Veritor™ Plus
Analyzer has detected that
the QC test procedure has
not been completed
successfully, because:
• A mismatch was detected
between the QC swab
and test device (for
example, a Strep A QC
swab was run with an
RSV test device).
• The test outcome did not
match the expected
outcome (for example, a
Strep A positive result
was expected but a Strep
A negative result was
detected).
Ensure that the same test device type has been used
across all components (for example, a BD Veritor™
System Test Flu A+B test device must be used with the
QC swab appropriate for the test device).
Ensure that the test device inserted was developed from
the QC swab that was scanned with the barcode scanner.
On first occurrence, repeat the QC procedure. On
subsequent occurrences, contact BD*.
35
CONNECTIVITY MODULE
ERROR
A hardware or software
failure of the connectivity
module.
Contact BD for replacement module*.
none
UPDATE FILE
NOT FOUND
REMOVE USB DEVICE
Defective USB flash drive or
non-supported device
inserted into BD Veritor™
Plus Analyzer USB port.
If attempting to update the Analyzer, confirm that the USB
flash drive has been provided by BD.
Repeat the firmware update procedure as described in
the instructions included with the USB flash drive. On
subsequent occurrences, contact BD*.
none
INVALID
BARCODE
REINSERT
TEST DEVICE
An invalid kit lot barcode was
detected by the BD Veritor™
Plus Analyzer.
Ensure that the barcode scanned during this step is from
a valid BD Veritor™ Test Kit box label. For kits with two
barcodes, scan only the upper barcode that starts with
(17).
Result Number Message Possible Cause(s) Corrective Action(s)
* outside of the United States contact your local BD representative