66 Instruction Manual TProfessional Basic 06/2011
11 Service
Should you have any problems with this unit, please contact our service department or your
local Biometra dealer:
Biometra GmbH
Service Department
Rudolf-Wissell-Straße 14 - 16
D-37079 Göttingen
Phone:++49 (0)5 51 50 68 6 - 10 or 12
Fax: ++49 (0)5 51 50 68 6 -11
e-mail: Service@biometra.com
If you would like to send the unit back to us, please read the following return
instructions in chapter 11.1.
11.1 Instructions for return shipment
In case of an instrument failure that cannot be fixed by the procedures described in section 8
please proceed as follows:
• Return only defective devices. For technical problems which are not definitively recognisable
as device faults please contact the Technical Service Department at Biometra (Tel.: +49 551-
50881-10/12, Fax: +49 551-50881-11, e-mail: service@biometra.com
).
• Please contact our service department for providing a return authorization number (RAN).
This number has to be applied clearly visible to the outer box. Returns without the RAN will
be not be accepted!
• Important: Carefully clean all parts of the instrument of biologically dangerous, chemical or
radioactive contaminants. If an instrument is contaminated, Biometra will be forced to refuse
to accept the device. The sender of the repair order will be held liable for possible losses
resulting from insufficient decontamination of the device.
• Please prepare written confirmation that the device is free from biologically dangerous and
radioactive contaminants. The declaration of decontamination (see section 12) must be
attached to the outside of the packaging.
• Use the original packing material. If not available, contact Biometra or your local distributor.
• Label the outside of the box with “CAUTION! SENSITIVE ELECTRONIC INSTRUMENT!”
• Please enclose a note which contains the following:
a) Sender’s name and address,
b) Name of a contact person for further inquiries with telephone number,
c) Description of the fault, which also reveals during which procedures the fault occurred, if
possible
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