Warranty, technical service, spare parts, accessories
EN
32 bora.com
11
Warranty, technical
service, spare parts,
accessories
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Observe all safety and warning information (see"2Safety").
11.1
BORA manufacturer’s warranty
BORA provides its end customers with a 2-year manufacturer’s
warranty for its products. The end customer is entitled to this
warranty in addition to the statutory claims for defects against the
sellers of our products.
The manufacturer’s warranty applies to the BORA products listed
here, which are sold by authorised BORA retailers or by BORA trained
salespersons and are installed within the European Union (overseas
territories excluded), Switzerland, Liechtenstein, Ukraine, Russia,
Norway, Serbia, Israel, UK, Iceland, India, Australia and New Zealand,
with the exception of BORA products labelled as universal or
accessories:
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BORA X BO steam oven
The manufacturer’s warranty starts as soon as the BORA product is
handed over to the end customer and is valid for 2 years. Registering
on www.mybora.com enables the manufacturer’s warranty to be
extended to 3 years.
The manufacturer’s warranty requires expert installation (in
accordance with the valid BORA planning guide and operating
instructions at the time of installation) of the BORA products by an
authorised BORA retailer. During use, the end customer is to adhere
to the specifications and instructions in the operating manual.
When filing a warranty claim, BORA must be directly notified of the
fault and the receipt must be presented. Alternatively, proof of
purchase can be provided by registering on www.mybora.com.
BORA guarantees that all BORA products are free from material and
production defects. The defect must exist prior to delivery of the
product to the end customer. Filing a warranty claim does not
interrupt the warranty period, nor shall the period start anew.
BORA will correct defects in BORA products at its own discretion by
repairing or replacing the product. All costs for the correction of
defects under the manufacturer’s warranty shall be assumed by
BORA.
Expressly not covered by the BORA manufacturer’s warranty are:
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BORA products that were not sold by authorised BORA dealers or
salespersons trained by BORA
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Damage caused by non-adherence to the operating instructions
(including product care and cleaning). This represents improper
use.
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Damage caused by normal use
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Damage caused by external influences (such as transport damage,
improper removal and installation, ingress of condensation,
damage caused by the elements such as a lightning strike)
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Damage caused by repairs carried out by the owner, repairs or
attempts to repair carried out by staff not authorised by BORA or
companies not authorised by BORA .
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Damage caused by water or dirt due to missing covers or elements
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Damage caused by water placed inside the oven chamber
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Damage caused by extending the water supply and drainage hose
without drinking water certification or by extending non-specified
pipes with an adapter
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Damage to plastic frames, glass components, metal components
(coated and uncoated), the touch display, plastic and other
wearable parts
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Damage caused by electrical voltage fluctuations
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Secondary damage or claims for damages beyond the defect
Legal claims, particularly statutory claims for defects or product
liability are not limited by the warranty and can be asserted free of
charge.
If a defect is not covered by the manufacturer’s warranty, a claim may
be made against the BORA Technical Service.
BORA shall not assume the resulting costs.
The laws of the Federal Republic of Germany apply to these warranty
conditions.
You can contact us at:
BORA Vertriebs GmbH & Co KG, Innstraße 1, 6342 Niederndorf,
Austria
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Telephone: 00800 7890 0987
Monday to Thursday from 08:00-18:00 and Friday from
08:00-17:00
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Email: support@bora.com
11.1.1
Warranty extension
You can extend the warranty by registering at www.bora.com/
registration .
11.2
Service
BORA Service:
see reverse side of operating and assembly instructions
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In the case of faults you cannot fix yourself, contact your BORA
specialist retailer or the BORA Service Team Team.
The BORA Service Team Team will require the type designation and
serial number of your appliance (FD number).
You can find both details on the nameplate on the warranty sheet and
in the main “Settings” menu under “System and updates”.
11.3
Spare parts
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Only use original spare parts for repairs.
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Repairs may only be carried out by the BORA Service Team.
Spare parts can be obtained from your BORA dealer, the
BORA online service website at www.bora.com/service or by
calling the service number provided.
11.4
Accessories
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X BO cleaning cartridge (6 piece) XBORK/6
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X BO cleaning cartridge (12 piece) XBORK/12
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X BO odour filter XBOGF
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X BO perforated stainless steel steamer tray XBOGBG
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X BO oven rack XBOBGR
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X BO universal tray XBOUB
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XBO deep universal tray XBOUBT
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X BO frame spacer XBORS
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