en Troubleshooting
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Troubleshooting
20 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and flashes.
Energy-saving mode is active
▶ Press .
a The display lights up again.
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1. Put the appliance into standby mode.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page41
3. Switch the appliance on.
4. If the display appears again after cleaning the
pump unit, or the programme cannot be started,
call customer service.
→"Customer Service", Page60
Note:You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
"E:30 / -80" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page43
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
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